We collect personal information from you to identify you, to provide you with information required to service you, to ensure that we provide you with the correct feedback regarding your performance in various assessments, and to help us deliver a superior educational experience. Information collected enables us to give you convenient access to our service offerings and products, and may help us tailor your educational experience.
The information collected also helps us to personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested. To improve COUNTINGWELL, products and services in order to better serve you. To allow us to better service you in responding to your customer service requests. To administer a contest, promotion, survey or other site feature. To quickly process your transactions. To send periodic emails regarding your order or other products and services. You will always have the option to unsubscribe.
We collect information to provide more effective services. We ask for your name, email address, and other personal information when you register to use certain features of COUNTINGWELL. We also may ask for this information at other times, such as when you take assessments, enter contests or other promotions sponsored by us and/or our partners. If you use a feature that requires payment of a fee, we collect your credit card data or payment account information.
When you use one of our paid products, we track the web pages, and information that has been accessed by you, and store it on our servers. This enables us to track items that you have completed, and those that you need to see.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve COUNTINGWELL in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. Some of our features and services may not function properly if your cookies are disabled.
When you access COUNTINGWELL, our servers automatically record information that your browser or app sends whenever you visit COUNTINGWELL. These server logs may include information such as your web request, Internet Protocol address, browser type, browser language, operating system, app version information, the date and time of your request and one or more cookies that may uniquely identify your browser.
When you send email or other communication to us, we may retain those communications in order to process your inquiries, respond to your requests and improve our services.
We may alert you by email or phone (through sms/call), other instant messengers and social media to inform you about new service offerings or other information which we feel might be useful for you.
When you use certain features on COUNTINGWELL like the discussion forums and you post or share your personal information such as comments, messages, files, photos, will be available to all users, and will be in the public domain. All such sharing of information is done at your own risk. Please keep in mind that if you disclose personal information in your profile or when posting on our forums this information may become publicly available.
If use a feature requiring payment of a fee, we transmit your credit card data to our bank for processing. If we encounter a problem with payment, we may review the order information with you and our bank to resolve it. We do not otherwise disclose or store your credit card information. We do not share your email address or your personal information with third party marketers.
We offer secure pages to collect sensitive information on our order form, such as credit card information. We also use administrative, physical and technical precautions to help protect the confidentiality, security and integrity of personal information stored on our system. We host the Site at a commercial-grade data center that employs extensive security practices. While no computer system is completely secure, we believe the measures implemented by our Site reduce the likelihood of security problems to a level appropriate to the type of data involved.
Other than the above mentioned sharing of data related to credit card information, we only share personal information with other companies or individuals outside of COUNTINGWELL in the following limited circumstances:
We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to :
We may provide information to service providers to help us bring you the services we offer. Specifically, we may use third parties to facilitate our business, such as to host the service at a co-location facility for servers. Where we utilize third parties for the processing of any personal information, we implement reasonable contractual and technical protections limiting the use of that information to our specified purposes.
Currently, we plan to retain user data while an account is active and for at least three years afterward. We may alter this practice according to legal and business requirements. For example, we may lengthen the retention period for some data if needed to comply with law or voluntary codes of conduct. Unless otherwise prohibited, we may shorten the retention period for some types of data if needed to free up storage space.